Frequently Asked Questions
Yes, it really is completely free. No extra charges, no matter where you live.
Which Countries do you ship to?
We ship to every major country in the world, we haven’t found a country yet that we can’t send a kids tent or an amazing mat to.
What is the average shipping time?
Expect about 30 days on free shipping, we’re currently upgrading our courier service however in order to provide a faster service, however getting customers the lowest price for the quality has been our priority, and we don’t want to add any extra expenses.
Is Express Shipping available?
On certain products we are able to make it available, we’re currently working on paid express shipping as an option.
Matfilia is an online store, our servers are based in Sydney, Australia. Our staff are based in Sydney and the Central Coast. All native English speakers.
How can I get in contact with you? I have a question.
Please feel free to get in contact with our Matfilia Facebook page, you can message us live also through the Facebook Messenger App on our website. Alternatively, we’ll respond to any emails within the day.
My product was damaged in Shipping. What do I do?
Take a couple of photos of the damaged product and packaging, then email us with “Damaged Product” we’ll refund the return postage amount to you, and also post you a new item, no extra charges.
We believe in honest customer interactions, if there are any problems with the products, we’re more than happy for returns and replacement to be made. We believe that honest and straightforward interactions are reciprocated by our awesome customers.
Amanda is our award winning customer service manager. She is the very engine that keeps customers up to date with their purchases, and answers any emails, and even writes extra emails to give people that awesome sauce service that only we provide.
